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I'm burning my AAdvantage Gold because there is now officially no hope for this airline to improve.
2009.11.05
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Eric Ng: http://www.AA.com just relaunched. Looks like ... | more »
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fatimablush: oh god the UK misses you :( (and me too)... | more » -
Charlie: Hello, Ugh, I liked! So clear and positively. ... | more »On The Basics
http://www.AA.com just relaunched. Looks like a busy version of Dustin Curtis's.
The ridiculous e-mail AA sent, to tease the new site, shows a historical timeline of their web "milestones" since 1995. It's on the verge of being comical.
I agree that a redesign IS a major challenge for any large enterprise: I've seen the difficulties myself. But it's totally stupid that Mr. X was fired for saying that--it's not a secret!
Posted by: Eric Ng | 2010.11.17 at 22:45